FAQ
Security Frequently Asked Questions
If you have any queries about our range of quality security prodcuts feel free to contact our customer service department for further information.
Frequently Asked Questions
Why Should I Choose Stop Thief Security?
At Stop Thief Security we know not everybody needs the same product or service, one size does not fit all. We understand how important it is to you that you receive personalised products and service, tailored to your individual needs. We are committed to providing you with the best possible solution for your particular situation.
How Much Is It – Can I Get A Quote?
Since every application is customised and made to measure, the best way to get an accurate evaluation is to Contact Us so we can arrange a suitable time to meet with you and provide you with a free no obligation quote for manufacture and installation. This is also a great opportunity to ask our expert team any other questions you may have.
Does Stop Thief Security Provide A Warranty For All Insect Screens, Security Doors, Windows And Installation Work?
Every product and service we provide comes with a minimum 12 month warranty on our workmanship.
• Invisi-Gard products are supported by a 15 year warranty.
• Alu-Gard products are backed by a 7 year warranty.
Terms and conditions apply to all warranties. Please refer to the brochure outlining the warranty terms and conditions you will be issued with on installation.
How Long Does It Take To Install A Security Door Or Window?
The time it takes for installations varies between 40 minutes and 1 hour for a security door installation, this is dependent on the type of product being installed.
A window grille typically takes 15-20 minutes to install.
Do I Have To Be At Home When You Install My Security Doors Or Windows?
We prefer that you are at home when your screens and doors are being installed.
How Do I Take Care Of My Security Doors And Windows?
You will be provided with the appropriate care guide for your choice of product at the time of purchase. Generally speaking though, security doors, windows and screens usually only need a wipe down with a soft cloth and mild detergent to keep them looking new.
Can I Buy A Standard Door?
We manufacture all our screens as ‘made to measure’ is the only way to make sure they fit perfectly to your own specific situation. It’s just a couple of millimetres that makes the difference between a perfectly fitting and functioning product and a poorly functioning one.
Can I Install The Screens Myself?
Yes it is possible for you to install the screens yourself if you know how to do this. However, we do not provide any warranties for products you install yourself. If we manufacture to the measurements you give to us, we take no responsibility for any product that doesn’t fit or function properly if you have installed it yourself.
Do You Do Maintenance Work?
Yes we do carry out maintenance work to make sure your screens keep functioning properly over their lifetime. We also stock a variety of accessories from our warehouse.
Some of the maintenance work we do includes:
- Replacing rollers, service locks and door closers
- Supplying and installing pet screens
Do You Do Fly Screens?
Yes we certainly do. We can manufacture and install normal fly screens as well as our security screens.
We are more than happy for you to contact us to answer any questions you have or to book a time for one of our team to visit you onsite to provide an accurate quote.
